The Quality Management and Patient Experience conference will explore how to improve quality management by leveraging the technologies of the fourth industrial revolution.

 This one-day conference will focus on the processes that quality managers at the forefront of healthcare transformation are using to maximise the value and efficiencies of IIoT to improve culture, collaboration, competency, leadership, and patient experience, effectively leading the charge on Quality 4.0.

Scientific commitee:

Conference chair: 

• Dr Abdullaziz Abdulbaqi, Deputy Minister for Planning & Organisational Excellence, Ministry of Health, Riyadh, KSA  

Key topics:

• The marriage of quality, customer satisfaction, and technology
• Improving the culture of quality through connectivity, visibility, insights, and collaboration
• Automating audit-ability
• Integrated care paradigms to improve patient experience

Who should attend:

• Heads of Quality/ Heads of Department
• CEO
• COO, Operation Managers
• Chief Nursing Officer
• Chief Safety Officer
• Quality Managers/Specialists/Analysts
• Quality Assurance/Officers/Coordinators
• Managers of Quality Improvement
• Risk/Project Managers
• Patient Experience (Managers, Officers, Directors, Heads, Chief)
• Patient Safety Officers
• Accreditation/Education
• Co-ordinators/Officers
• Patient Experience Department/Affairs
• Patient Advocate
• Patient Relations Manager
• Program Manager, Patient Experience
• Patient Experience Coordinator, Patient Care
• Care Services