PATIENT EXPERIENCE CONFERENCE

11 September 2019

09:30

Opening remarks

SESSION 1: HEALING BY DESIGN AND THE POWER OF A POSITIVE ENVIRONMENT



09:40

Improving patient care experience is integral to improving the overall quality of care received by the patient

Ala Hason, Senior Vice President/Director of MENA Region, HKS Health, Dubai, UAE


10:00

Q&A



SESSION 2: PEOPLE AND PATIENT CENTERED CULTURE

10:10

Best practices in patient experience: person centered care

Malek Almoosa, CEO, Almoosa Specialist Hospital, Dhahran, KSA


10:30

The IMC model of patient experience

Samer AbuGhazaleh, Chief Experience Officer, International Medical Center, Jeddah, KSA

10:50

Mastering patient communication: what patients love or hate about their doctors?

Dr Imad Hassan, Section Head, Internal Medicine, Department of Medical Protocol, National Guard Health Affairs, Riyadh, KSA


11:10

Q&A


SESSION 3: THE PATIENT JOURNEY


11:20

The journey of a Saudi patient

Abdulrazaq Al Turki, Saudi Patient, Riyadh, KSA


11:40

Networking and visit the exhibition


SESSION 4: INNOVATION AND TECHNOLOGY

12:00

Leveraging technology to enhance the patient engagement with a better experience

Abdulgader Almoeen, Digital Health Director, LEAN, Riyadh, KSA


12:20

Building and sustaining innovation
Najlaa O. Kateb,
General Director of Innovation Center, Ministry of Health, Riyadh, KSA


12:40

Q&A


12:50

Networking Lunch


SESSION 5: PATIENTS, FAMILIES AND COMMUNITY EMPOWERMENT


14:20

The impact of patient, family and community empowerment in creating the best patient journey and experience

Abdullah Bin Zarah, CEO, Sultan Bin Abdulaziz Humanitarian City, Riyadh, KSA


14:40

Person centered culture: putting your people first

Eman Alturaiki, Director, Patient Experience Office, Ministry of Health, Riyadh, KSA

15:00

Patients experience at Zahra association 

Shahad Hathlol Bin Osseil, Health Educator, Zahra Breast Cancer Association, Riyadh, KSA


15:20

Q&A


SESSION 6: KNOWLEDGE MANAGEMENT AND BUSINESS INTELLIGENCE



15:30

Measuring your organizations' performance to improve patient experience

Adel Al-Shabaan, Managing Director, Health.Links, Riyadh, KSA 

15:50

Why patient experience matters?
Dr Maram Alotaiby,
Director, Patient Experience Department, Medical City King Saud University, Riyadh, KSA

16:10

The journey of establishing a successful patient experience program
Dr Ali T. Asery,
Clinical Excellence Lead, Riyadh Second Health Cluster, King Fahad Medical City, Riyadh, KSA

16:30

Q&A

16:40

Close of Conference

Conference Chair:

  • Eman Alturaiki,, CDirector, Patient Experience Office, Ministry of Health, Riyadh, KSA

Speaker Faculty:

  • Abdulaziz Abdulbaqi, Asst. Deputy Minister for Planning & Organizational Excellence, Ministry of Health, Riyadh, KSA
  • Abdulgader Almoeen, Digital Health Director, LEAN, Riyadh, KSA
  • Abdullah Bin Zarah, CEO, Sultan Bin Abdulaziz Humanitarian City, Riyadh, KSA
  • Eng Abdullah Alotaibi, Ministry of Health, Riyadh, KSA
  • Abdulrazaq Al Turki, Saudi Patient, Riyadh, KSA
  • Adel Al-Shabaan, Managing Director, Health.Links, Riyadh, KSA
  • Ala Hason, Senior Vice President/Director of MENA Region, HKS Health, Dubai, UAE
  • Dr Imad Hassan, Section Head, Internal Medicine, Department of Medical Protocol, National Guard Health Affairs, Riyadh, KSA
  • Malek Almoosa, CEO, Almoosa Specialist Hospital, Dhahran, KSA
  • Samer AbuGhazaleh, Director, Patient Experience, International Medical Center, Jeddah, KSA